About the project:

Challenge: Create a comprehensive Salesforce user guide that is clear, concise, and easy to use, even for users with no prior Salesforce experience.

Solution: Develop a user guide that prioritizes plain language, simplicity, and visuals. Tailor the guide to solve user-specific problems and provide a clear roadmap for navigating the Salesforce environment.

My Approach:

  • Write a clear and engaging introduction that outlines the purpose of the guide and its key features.

  • Develop a user-friendly structure, including a table of contents and a visually appealing layout, making it easy for users to navigate the guide.

  • Create step-by-step instructions with screenshots that reflect a logical hierarchy, guiding users through processes and ensuring everyone can follow along.

  • Include links to further resources to invite users to continue their learning journey and encourage ongoing exploration within the subject matter.

{User Guide Sample}

Image of user guide writing sample from Glen Cadorette: Salesforce User Guide cover.
Image of user guide writing sample from Glen Cadorette: Salesforce User Guide cover.
Image of user guide writing sample from Glen Cadorette: Table of Contents.
Image of user guide writing sample from Glen Cadorette: Table of Contents.
Image of user guide writing sample from Glen Cadorette: About This Guide page.
Image of user guide writing sample from Glen Cadorette: About This Guide page.
Image of user guide writing sample from Glen Cadorette: Getting Started Salesforce page.
Image of user guide writing sample from Glen Cadorette: Getting Started Salesforce page.
Image of user guide writing sample from Glen Cadorette: How to Add a New Contact page.
Image of user guide writing sample from Glen Cadorette: How to Add a New Contact page.
Image of user guide writing sample from Glen Cadorette: How to Create a Case.
Image of user guide writing sample from Glen Cadorette: How to Create a Case.
Image of user guide writing sample from Glen Cadorette: How to Add a Knowledge Article page.
Image of user guide writing sample from Glen Cadorette: How to Add a Knowledge Article page.
Image of user guide writing sample from Glen Cadorette: Additional Resources page.
Image of user guide writing sample from Glen Cadorette: Additional Resources page.
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